CALM Opposite but together NIGHT & LIGHT

✅ Replacement Policy

• You are eligible for a replacement of the exact same product you ordered.
• Replacements are accepted only if:
  • The product is damaged/defective on arrival.
  • You received the wrong size compared to your order.
• Replacement requests must be raised within 24–48 hours of receiving the order.
• Clear unboxing or product photos are required to validate the request.
• No replacements are allowed for change of mind, wrong size ordered by customer, or expectation-based issues.

🔄 Exchange Policy

• We currently offer product exchanges only; cash refunds are not available.
• A nominal ₹100 exchange fee will be charged per exchange request.
• Exchanges are subject to stock availability of the requested size/variant.
• Each order is eligible for a one-time exchange only.

📦 General Requirements for Returns/Exchanges

• The product must be:
  • Unused and unworn.
  • In its original packaging with all tags intact.
  • In the same condition as received.
• Requests will only be processed after receiving photo or unboxing video evidence and our team’s approval.
• Once approved, you will receive instructions for shipping the product back.
• In case of size exchange or non-defective returns, the customer will bear the return shipping cost.
• For defective/damaged products, OxeeGear will cover the return shipping.

🚫 Non-Returnable/Final Sale Items

For hygiene and customization reasons, the following items are not eligible for return, replacement, or exchange:

• Sale or clearance items.

⏳ Processing Timeline

• Once your returned item is received and inspected, exchanges/replacements will be processed within 5–7 business days.

🌍 International Orders

• Currently, our return & exchange policy applies only to domestic (India) orders.
• International orders are not eligible for return or exchange.

ℹ️ Important Notes

• Shipping charges (if any) are non-refundable.
• Any exchange or replacement will be processed after inspection of the returned product.
• OxeeGear reserves the right to deny return/exchange requests that do not comply with the above policy or appear fraudulent.